Shipping policy
Last updated: August 20, 2026
Thank you for choosing Clyr Skin. This Shipping Policy explains where we ship, how orders are processed, and what to expect after placing an order.
Shipping Destinations
Clyr Skin currently ships to addresses in the United States and Canada. Shipping availability is confirmed at checkout based on the destination entered.
We do not currently offer guaranteed international shipping. If your destination is not available at checkout, please contact us at hello@clyrskin.com.
Shipping Rates
Free standard shipping is available on every showerhead order. If a shipping charge applies to another product, order type, or destination, the available rate will be displayed at checkout before you complete your purchase.
Order Processing
Orders are processed after payment has been successfully authorized. We process orders as quickly as possible, but processing may take additional time during product launches, promotions, holidays, or periods of unusually high order volume.
Orders containing a pre-order or back-ordered item may follow a different processing timeline. If that applies to your order, the applicable timing will be communicated when available.
Delivery Estimates
Once your order has shipped, delivery typically takes 7–10 business days within the United States or Canada.
Delivery estimates are not guaranteed. Actual delivery times may vary based on the destination, carrier operations, weather, holidays, incorrect address information, and other circumstances outside Clyr Skin’s control.
Order Tracking
When your order ships, we will send a shipping confirmation to the email address provided at checkout. When tracking is available, the email will include a link to the carrier’s tracking page.
Tracking information may take a short period of time to begin showing movement after the shipping label is created. If the tracking page does not immediately show updates, please allow the carrier time to scan the package into its network.
Address Changes and Order Modifications
Please review your shipping address and order details carefully before completing your purchase. If you need to make a correction or request an order change, contact us immediately at hello@clyrskin.com and include your order number.
We will make reasonable efforts to accommodate requests received before an order ships. However, we cannot guarantee that an order can be modified or canceled after it has entered processing. Once an order has shipped, we cannot change the shipping address or modify the order.
Delayed or Missing Packages
If your order has not arrived within 10 business days after the shipping date, please contact us at hello@clyrskin.com with your order number and tracking information so we can help investigate.
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the carrier before contacting us. We will make reasonable efforts to assist, but Clyr Skin is not responsible for packages delivered to the address entered at checkout.
Damaged Packages
If your package arrives damaged, please take clear photographs of the shipping box, packaging materials, shipping label, and product. Contact us at hello@clyrskin.com as soon as possible, preferably within 7 calendar days of delivery, so we can review the issue and provide next steps.
Please retain the damaged product and all packaging materials until the issue has been resolved.
Failed Deliveries and Incorrect Addresses
Customers are responsible for providing complete and accurate shipping information, including the recipient’s full name, street address, apartment or unit number, city, state, ZIP code, phone number, and email address.
If a package is returned to Clyr Skin because of an incorrect or incomplete address, refusal of delivery, or an unsuccessful delivery attempt, we will contact you to arrange next steps. Additional shipping charges may apply if the package needs to be reshipped.
Subscription Shipments
Replacement filters purchased through a subscription are scheduled to ship every 90 days, according to the subscription terms selected at checkout.
Subscription customers may pause or cancel their subscription in accordance with Clyr Skin’s Cancellation Policy. Changes made after a subscription shipment has entered processing may not apply to that shipment and may instead take effect on the next scheduled shipment.
International Shipping and Customs
Clyr Skin does not currently guarantee international shipping. If international shipping becomes available, any applicable customs duties, taxes, brokerage charges, or other destination fees will be the customer’s responsibility unless expressly stated otherwise at checkout.
Clyr Skin is not responsible for delays caused by customs, import restrictions, governmental requirements, or packages refused or held because of destination-country rules.
Contact Us
For shipping questions, order support, address updates, or delivery concerns, please contact:
Please include your order number whenever possible so we can assist you faster.
Related Policies
For information about returns, refunds, guarantees, or subscription changes, please review our Refund Policy and Cancellation Policy.
Clyr Skin’s showerhead orders are covered by our 60-day money-back guarantee, subject to the terms of the applicable Refund Policy.
